This page (together with any documents referred to, within it) tells you the Terms & Conditions on which we supply any of the products (Products) listed on our website – lifelikeflowers.com (our site) to you. Please read these Terms & Conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these Terms & Conditions.

lifelikeflowers.com is a site operated by Lifelike Flowers (we). We are registered in England and Wales under the VAT number – GB 129 913494 and with our registered office at – 228 Canalot Studios, 222 Kensal Road, The Royal Borough of Kensington and Chelsea, London, W10 5BN.

All intellectual property rights concerning this web site including, but not limited to design, text, graphics, logos, images and other materials are owned by Lifelike Flowers. No content, design or trademarks may be reproduced, copied, used, sold and/or duplicated without our prior written consent.

We reserve the right to withdraw or amend our web site at any time. In using our site you agree to accept and abide by all of our Terms & Conditions and act in accordance with the law. You may not alter, impair or interfere in any way with our web site. If you default negligently in any obligations set out in these Terms & Conditions (including our Privacy Policy) you shall be liable for all the losses and damages that this may cause to Lifelike Flowers, our affiliates, partners or licensors. By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

All Lifelike Flowers online purchases take place in a safe environment using the latest security technology to protect our customers.

We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

Your payment details are held in an encrypted format by our payment provider, (PayPal, Amazon Payments) – they are so secure even we cannot see them.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

The encryption technique we use is the highest standard available for e-commerce and certified by Let’s Encrypt, one of the world’s most respected certification body for internet firms.

After placing your order, you will be sent a confirmation e-mail confirming the value of your order, which shall be debited from your credit or debit card. If you have any queries regarding your order please contact us on 020 7438 2077 or send an e-mail to hello@lifelikeflowers.com. We will contact you by e-mail or telephone if we have any queries relating to your order.

We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. We reserve the right to contact you by email, after your first order.

All prices for products on our web site are inclusive of VAT at current rates. All prices, unless stated otherwise, exclude delivery. Prices are liable to change at any time. It is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. If a product’s correct price is higher than the stated price on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject the order and notify you of such rejection. We are under no obligation to supply you with the Product at the incorrect (lower) price, even after we have sent you an order confirmation.

Online payment is provided by PayPal, Amazon Payments. We accept Visa (Credit and Debit), MasterCard, Electron, UK Maestro (International Maestro can be accepted for Internet transactions, if supported by MasterCard SecureCode) and Solo. All payments must be made in British Sterling (£). All cards are subject to validation checks and authorisation by the card issuer. We will not be liable for delays or non-delivery if, for any reason, your card issuer refuses to authorise payment. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Please see Delivery page.

Please see Cancellations, Changes & Amendments page.

Please see Returns page.

1. Lifelike Flowers competitions are open to residents of the United Kingdom, Channel Islands and Isle of Man aged 18 years or over, except employees of Lifelike Flowers and their families.
2. It is a condition of entry that you must provide us with a valid email address, and this will be added to our email marketing database which can be unsubscribed from at any time. Any other conditions required will be stipulated upon entry.
3. Entry is restricted to one per person.
4. The closing date for entries will be the end of each month unless indicated.
5. There is no purchase necessary to enter and no cash alternative will be offered.
6. If the prize is an Lifelike Flowers product, Lifelike Flowers reserves the right to change the prize for an alternative Lifelike Flowers product of an equivalent value.
7. By entering our competitions, the winner agrees to their name being shared on our social media channels.
8. Lifelike Flowers reserves the right to re-draw the winner if the original winner cannot be contacted within 28 days of the competition closing date.
9. Lifelike Flowers’s decision is final and no correspondence will be entered into.

Cookies store small pieces of information on your computer (with your permission) when you browse our website, so that we can deliver a unique and hassle-free shopping experience. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your device from accepting cookies but, if you do, some functionality on the website may be impaired.

We use web analytics cookies to gather information on how visitors browse our website, including most popular web pages and how long visitors spend on the site. This information is used to help us understand what you like and don’t like, so we can constantly improve. We cannot see individual browser behaviour, so all information cannot be tracked back to you.

Sessions cookies are cookies that are deleted as soon as you close your browsing session on our website, and ensure you don’t get asked the same question twice. They remember if you have entered a promotional code, changed any browser settings and if you have already entered information like your shipping or billing address.

Tracking cookies help us remember your settings for when you return to our website on another visit. For example we remember which products you have added to your basket and login ID’s (but not passwords) We advertise on 3rd party websites, and reward our advertisers when they send a visitor to our site who buys within 30 days of that visit. We place a cookie on your computer when you visit us from an advertiser, so we can track any sales within the 30 days.

Remember, our cookies don’t store information that can identify you, so no one will be able to contact you by phone, email or in any other way. Tracking is limited to the Lifelike Flowers site and never gets shared with anyone else.

You can block cookies by activating the setting on your browser that allows you to refuse them. Please note, if you block all cookies you may not be able to access all of the site, and you might not be able to shop with us.

This website is owned by Lifelike Flowers and we are committed to protecting your privacy.

All our products and services are made available subject to the terms set out in this statement of our privacy policy. By using our services or buying goods from us you agree to the use of the data that we collect in accordance with this Privacy Policy.

We do not sell, trade or share the personal information we collect from your use of this website.
We collect only information about you that is commensurate with providing our services to you. Your use of this website gives us the right to collect that information.

We may collect any information that you give us. This can include your name, address, telephone number, email address, and other information, together with data about your use of the website. Other information that may be needed from time to time to process an order or request may also be collected.

We also collect information that is not of a personal nature. For example each time someone visits our website, we may collect the visitor’s IP (Internet Protocol) address and the address of a referring site.

Data relating to credit card payments is processed by PayPal or Amazon Payments on a secure website linked to ours and they have their own privacy policy.

Details of your address and also the telephone number and email you have provided us will be shared with our courier partner Interlink. These details have been shared to assist in providing you with first class delivery service and will not be used by this third party for any other reasons.

Data collected is held in accordance with the Data Protection Act in the UK. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional proof of identity if you want information about your account.

Details of your address and also the telephone number and email you have provided us will be shared with our courier partner Interlink. These details have been shared to assist in providing you with 1st class delivery service and will not be used by this third party for any other reasons.

Data collected is held in accordance with the Data Protection Act in the UK. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional proof of identity if you want information about your account.

We do not disclose personal information to third parties except when we need to do so in order to complete or process a transaction – e.g. when arranging for a courier company to deliver goods that you have ordered. We may also use information to keep in contact with you and inform you of new products or services.

You will have the opportunity to remove yourself from any mailing list if you so desire.

When we provide information of a general nature to third parties, for example, the number of individuals visiting our website or purchasing products from us, we will not use information that identifies those individuals.

We reserve the right to change this policy statement at any time. The updated policy statement will be available on our website so we suggest you read the statement from time to time when visiting our website.

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about lifelikeflowers.com, our subsidiaries or selected business partners.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail.

This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link and lifelikeflowers.com is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details.

You can also correct any factual errors in the information or you can require us to remove your details from any list under our control.

If you want to know what personal information we have collected about you, you can contact us at the following address:

Lifelike Flowers
228 Canalot Studios
222 Kensal Road
The Royal Borough of Kensington & Chelsea
London
W10 5BN

Or via email to hello@lifelikeflowers.com